Warranty Policy

At HiZoo, we stand behind the quality of our products. We are proud to provide a comprehensive warranty on all our devices, ensuring you enjoy peace of mind and long-lasting relief.

1. Warranty Period

This warranty lasts for 1 or 2 years, starting from the date your order is marked as delivered. See the specific periods below:

HiZoo Device Model Warranty Duration
Clinical Grade Decompression Massager 2-Year Limited Warranty
Neck & Shoulder Massager 2-Year Limited Warranty
HiZoo Relief Belt Pro 1-Year Limited Warranty

2. What is Covered?

This limited warranty covers any defects in materials or workmanship under normal use during the warranty period.

During these two years, HiZoo will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship.

3. What is NOT Covered?

This warranty does not cover problems caused by:

  • Misuse or Abuse: Damage from dropping, hitting, or improper use.
  • Unauthorized Modifications: Any attempts to open or repair the device by non-HiZoo teams.
  • Natural Wear: Gradual wear of fabric or aesthetic scratches.
  • Accidents: Damage by water (unless specified), fire, or external causes.
  • Lost/Stolen: Applies only to the physical product components.

4. How to Claim Your Warranty

1

Contact Us: Email support@hizoo.co.

2

Provide Proof: Include Order Number & video/photos of the defect.

3

Evaluation: Team will review your case within 48 hours.

4

Resolution: Arrange for professional repair or free replacement.

5. Replacement Policy

If a replacement is issued, the warranty continues from the original purchase date; it does not restart. We only offer replacements for the same model as originally purchased.

6. Transferability

This warranty is non-transferable and applies only to the original purchaser who bought directly from hizoo.co.

7. Purchases via Authorized Platforms (Amazon, TikTok, etc.)

If you purchased through authorized third-party platforms:

  • Direct Support: Contact the platform’s official customer service to initiate a claim.
  • Platform Policies: Returns/exchanges are governed by the specific policies of that platform.
  • Official Support: For order-specific issues (shipping/refunds), contact their dedicated teams for faster resolution.

8. Limitation of Liability

HiZoo’s liability is limited to the repair or replacement of the product as described above. HiZoo is not responsible for any indirect, incidental, or consequential damages arising from the use of the product.